Complaints Procedure

1. General Provisions

1.1. This Complaints Procedure governs the rights and obligations of the seller (hereinafter referred to as the "Seller") and the buyer (hereinafter referred to as the "Buyer") in the event of a complaint regarding goods purchased through the online store www.recorder.sk.
1.2. The Seller undertakes to process all complaints in accordance with the provisions of Act No. 250/2007 on Consumer Protection and the Civil Code of Slovakia.

2. Complaint Conditions

2.1. The right to lodge a complaint is valid for 24 months from the date of receipt of the goods, unless otherwise stated.
2.2. The Buyer must report any defects in the goods immediately after discovering them.

3. Preparing and Submitting a Complaint

3.1. The Buyer is required to complete the complaint form available at the following link: Complaint Form Recorder.
3.2. The complaint submission must include:

A completed complaint form.
A copy of the invoice or other proof of purchase.
A description of the defect and relevant supporting materials (e.g., photos).

4. Address for Submitting Complaints

4.1. Complaints can be submitted:

By email to: info@recorder.sk.
In person or by post to the address: Karadžičova 8/A, 821 08 Bratislava.

5. Complaint Resolution

5.1. The Seller must confirm receipt of the complaint within 3 business days.
5.2. The maximum period for resolving the complaint is 30 calendar days from the date of submission.
5.3. The Buyer will be informed of the resolution in writing via email or another agreed-upon method.

6. Notes

6.1. In the event of an unfounded complaint, the Seller reserves the right to charge for the costs of inspection and testing of the goods.
6.2. In the case of a product return, the Buyer is obligated to return the goods in their original packaging with all accessories included